Welcome to City of White Sulphur Springs White Sulphur Springs...A Great Place to Live!

In the City of White Sulphur Springs, we are defined less by boundaries on a map than by the sense of shared values our residents hold dear. Small town values, guided growth, preservation of historical, cultural, and natural heritage are just a few of the core principles that makes the City of White Sulphur Springs  a wonderful place to call home.

Exciting News…

The Big Day Is Here!

We are so excited to officially introduce the NEW Online Payments Portal for our citizens. This new portal is user-friendly and provides robust capabilities to manage your account(s), while improving the overall experience to pay your water/sewer bill. Click here to view the new portal and make a payment.  Call City Hall, email, or stop by to get your Web ID to get enrolled.  

FAQ’S FOR OUR NEW PAYMENT PORTAL!

What is this new payment portal - Citizen Portal?

Citizen Portal is an online payment portal that we have partnered with Paya, a Nuvei company, for our utility bill payments. You access your account from this website, https://whitesulphurmt.payacp.com/home

Where can I learn more about Paya?

Simply visit www.paya.com to learn more about our new vendor!

Do I have to create a new account in Citizen Portal?

Yes, the accounts do not carry over, so you will need to go through the quick and easy process of creating a new account in Citizen Portal. To do so, please visit: https://whitesulphurmt.payacp.com/home

Does it cost anything to sign up for online bill payment?

It's free to sign up for online bill payment, enroll in Auto Pay, Text N Pay or e-billing.

If I was previously enrolled in Auto Pay, do I need to re-enroll in the new portal?

Yes, the auto pay does not carry over, so you will need to enroll in Auto Pay once you create a new account in Citizen Portal (see above).

Are there fees associated with making a payment through the Portal?

Yes, there are processing fees that will be assessed, which are lower than our previous payment portal. Those fees are: 3.00% for credit card transactions and a flat fee of $1.95 for ACH transactions. These fees also apply to any auto-payments that are made. Please note: there is no additional fee assessed if you call the Paya Support Center.

What payment methods can I use?

You can pay your utility bills with a credit or debit card, or through a checking or savings account. We also offer Auto-Pay and Text & Pay programs that allow you to use your preferred method of payment.

What information is available in the Portal?

Account balance, bills and payments are available as well as the ability to enroll in Auto-Pay, e-Billing, and Text & Pay. Portal users can also see current billing address, phone number, and email address that are on file with us.

Do I need to pay my bills from my computer?

Not at all. You can pay your bill from anywhere in the world! All you need is access to the Internet through a Web browser. You then log in to your account using your e-mail address and password. No need to worry about late payments if you’re out of town when your bill is due.  AND – if you enroll in Text N Pay, you can make a payment right through your cell phone!

How do I know the payment went through?

After you complete the transaction, you will receive a Payment Confirmation on the next screen as well as a receipt emailed or texted, your preference.

What payment options do I have?

We work to ensure you have a variety of payment options available at home or on the go. You can pay Online with any browser from a laptop, PC or Phone, take advantage of our Auto-Pay option or Text n Pay, or contact our Live Call Center where an agent will assist you over the phone. Live agent support is available 8am-5pm Central, Monday through Friday.

Is my information safe?

Absolutely. All the transactions are handled on secure servers and are fully PCI compliant (Standards set for ensuring secure transactions). What is PCI Compliance?  Click here to read more.

PUBLIC NOTICE

Animal licenses are due for dogs and cats

on January 2, 2025

Licenses are $15 for Spayed/Neutered animals

and $30 for unaltered animals.

Springs Park will be Closed till renovations have been completed.

Driver's License  NOTE Change: Starting January 2025

The driver's license examiner is located in the courtroom at city hall The first Thursday of each month.

Fees will be collected at the time of your appointment

Schedule appointments by

phone at: 406-444-1772

online at: doj.mt.gov/driving/appointments 

Welcome Spring & Springtime Prep!

March 24, 2025

As the days grow longer and the weather begins to warm, it's time to shake off the winter chill and prepare for the vibrant renewal of spring. From sprucing up your home to revitalizing your lawn and garden, there's plenty to do to welcome the new season with open arms.

Read the full article »